IT Technician III - WW Camps

Position: IT Technician III

Location: Park City, UT

Job Status: Full Time, Year-Round

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are ten mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Killington and Pico Mountain in Vermont; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Lee Canyon in Nevada, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.

POWDR owns Woodward, an experiential action sports company on a mission to empower and inspire the next generation of action sports experiences through dynamic programming, innovative environments and passionate people. Woodward is comprised of camps, mountain experiences and mountain centers: Woodward Park City, Woodward PA, Woodward Copper in Colorado, Woodward Tahoe, Woodward West in Stallion Springs, CA.

Woodward is a global experiential action sports company on a mission to inspire the next generation of action sports and athletes. For over 50 years, Woodward's been a positive force for youth sports and a leader in popularizing and sustaining the action sports category. Woodward PA and Woodward West are THE summer camps to stoke passions, empower personal growth and elevate core skills across a range of sports such as gymnastics, cheer, skate, BMX, scooter, and parkour. Experience Woodward's innovative environments and dynamic programming at one of its 11 destinations across North America and Mexico. Learn more about Woodward's one-of-a kind facilities, programming, and culture at www.woodwardpa.com and www.woodwardwest.com. Woodward is part of the POWDR portfolio.

POWDR fuels a balanced life full of adventure through a collection of experiences from the mountains to the valleys. Sun Country Tours in Oregon is POWDR's river rafting outfitter and Powderbird, based out of Snowbird in Utah, is POWDR's heli-adventure operator.

POWDR is headquartered in Park City, Utah.

For more information, please visit: www.POWDR.com.

Job Summary:

This position will be an essential member of POWDR IT Team, a technical hands-on leader responsible for assisting local and remote staff with technical support ranging from endpoint troubleshooting, A/V support, IoT devices and network connectivity. This role will oversee day-to-day IT operations for Woodward Camps in CA and PA. They will collaboratively work to define best practices, drive new processes, and lead IT projects.

Woodward Camps is an organization focused on rapid change and capturing emerging technologies. The industry can improve the digital experience and meet increasing guest expectations. This industry is seeing rapid transformation in the technology available to deliver on these experiences.

We are looking for talented individuals with the collaboration mindset of a startup and the operational experience of an enterprise. This role joins an existing technology team to enhance and drive the next generation of solutions across an array of outdoor businesses.

Essential Duties and Responsibilities:

• Collaborate closely with staff to understand existing guest expectations and business processes.


• Integrate closely with business units as a trusted and valuable resource in setting and meeting their operational goals.


• Work with department managers to provide department-specific IT solutions


• Identify and recommend new technology solutions and define best practice for configuration.


• Develop and curate asset management related processes and procedures, standards, policies, compliance controls, and reporting


• Communicate plans, progress, goals, and roadblocks to internal and external stakeholders.


• Ensure short term needs are aligned with long term goals and capabilities.


• Identify and drive ongoing opportunities for business and process transformation.


• Respond to and resolve IT Service Requests which may include hardware and software issues, connectivity problems, and other computer-related issues.


• Provide technical support for A/V, video conferencing configuration, hardware, and software support.


• Perform a variety of tasks related to the ongoing maintenance of devices as directed.


• Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication, and resolve problems.


• Always provide superior service to our customers (internal and external).


• Document, track, and monitor tickets to ensure SLAs are met.


• Other duties as assigned.