What Does a Post Office Clerk Do?

A post office clerk is a professional who works at a post office, providing customer service and performing a variety of administrative and clerical tasks related to the handling and processing of mail. 

Post office clerks should provide excellent customer service at a post office. This includes assisting customers with mailing and shipping packages, selling postage stamps and shipping supplies, processing money orders and credit card transactions, and providing information about postal regulations, rates, and services. They may also be responsible for updating customer information in the post office's computer system and maintaining accurate records of transactions.

In addition to customer service, post office clerks may also be responsible for handling mail and packages, which may include weighing packages, affixing postage, and processing mail for delivery.  Their duties also may include sorting and distributing mail, handling mail-related complaints, and keeping the post office clean and organized.

Post office clerks are typically hired by the  United States Postal Service (USPS) and must pass a background check and meet certain qualifications, such as a high school diploma or equivalent. They typically work full-time or part-time and may be required to work evenings, weekends, and holidays. Additionally, post office clerks may work in different shifts.

The duties of a post office clerk can vary depending on the specific position, but generally, they include the following:

• Handling mail and packages: Post office clerks may be responsible for sorting and processing mail and packages, as well as preparing them for shipping.
• Selling stamps and postage: Post office clerks may be responsible for selling stamps and postage to customers, as well as providing information about different mailing options.
• Operating cash registers and other equipment: Post office clerks may be responsible for operating cash registers, scales, and other equipment used in the post office.
• Providing customer service: Post office clerks may be responsible for providing customer service to customers, answering questions, and resolving issues.
• Maintaining records and reports: Post office clerks may be responsible for maintaining records and reports, such as tracking mail and package deliveries.
• Handling money and financial transactions: Post office clerks may be responsible for handling money and financial transactions, such as accepting payments and checking cash, and bill payment processing.
• Ensuring compliance with postal regulations and guidelines: Post office clerks must ensure compliance with postal regulations and guidelines.
• Handling complaints and difficult situations: Post office clerks may be responsible for handling complaints and difficult situations, such as lost or damaged mail or packages.
• Performing other related duties as assigned by the supervisor or manager.

It's important to note that the duties of a post office clerk can vary depending on the specific position and the size of the post office. Some post office clerks may have more specialized roles, such as working as a mail carrier, while others may have more general responsibilities. 

It's important to note that a post office clerk is an entry-level job and there are many other positions available in the USPS like postal carriers, mail handlers, window clerks, etc. Each position has its own set of responsibilities and qualifications.